WhatsApp Privacy Policy

Last Updated: 11 July 2025

Silent Shout is committed to protecting the privacy and confidentiality of all individuals who use our WhatsApp service. This Privacy Policy explains how we collect, use, and protect information sent via WhatsApp, and outlines your rights as a user of this platform.

1. Information We Collect

When you send a message to Silent Shout via WhatsApp, we may collect the following data:

• The content of your message
• The timestamp of the message
• Any media (images, audio, video) you may choose to send
• Your phone number and WhatsApp display name (used solely for internal risk screening and removed before any message is shared publicly)

2. How We Use Your Information

Your information is used solely for the purposes of:

• Providing a safe, confidential space to express your thoughts
• Screening messages for high-risk content and referring to professional support when necessary
• Sharing anonymised messages on social media to raise awareness and break stigma (only with your opt-in consent)
• Maintaining internal logs for research, insight, and operational improvement (with all identifiable data removed)

3. Data Anonymisation

Before any message is used for advocacy or social sharing, all personally identifiable information (PII) including names, contact details, and locations is removed. Messages are reviewed by a human to ensure full anonymity before posting.

4. High-Risk Message Escalation

Messages indicating a serious risk of harm to self or others may be flagged and escalated to a trained professional for review. We do not share your personal details with authorities unless legally required or in extreme situations where life is at immediate risk.

5. Data Storage

All message logs are stored securely in encrypted systems. Identifiable information is stripped immediately after processing and is not retained in long-term records.

6. Your Rights

You have the right to:

• Request deletion of your message from our records
• Withdraw your consent to share anonymised content
• Ask how your message was used (if applicable)

To exercise these rights, contact us at support@silentshout.org.

7. Changes to This Policy

We may update this WhatsApp Privacy Policy from time to time. Any changes will be posted on this page with the updated date noted above.

8. Contact

If you have questions or concerns about this policy, please email us at support@silentshout.org.